# Pallyy Inbox

Pallyy's social media inbox collects comments, DMs, mentions, and reviews from every connected profile into one shared inbox so teams can sort messages and reply faster.

Last updated: 2026-07-23.

## What it does

- Manages conversations from Instagram, Facebook, LinkedIn, Google Business, and TikTok.
- Brings comments, DMs, mentions, and reviews from every profile into one stream.
- Assigns conversations to teammates so it is clear who replies next.
- Filters by network, type, label, status, assignment, or text.
- Resolves, archives, and bulk-actions threads: archive, resolve, assign, label, or mark as read in bulk.
- Covers Instagram DMs, Instagram post comments and comment mentions, and Instagram story mentions.
- Covers Facebook page messages, comments, and reviews.
- Covers Google Business Profile reviews, LinkedIn page comments, and TikTok comments.
- Labels conversations by client, campaign, or priority.

## How it works

- Connect your social profiles and conversations flow into the inbox as they happen.
- Pallyy starts collecting messages from the moment you connect a profile, so older conversations from before that point do not appear.
- Teammates work from the same shared inbox with labels, assignments, and statuses.

## Common questions

- What is a social media inbox?: A single place that collects comments, DMs, mentions, and reviews from all your social profiles, with labels, assignments, and statuses.
- Which channels and message types does Pallyy support?: Instagram DMs, comments, and mentions, Facebook messages, comments, and reviews, LinkedIn comments, TikTok comments, and Google Business reviews, depending on what each platform allows.
- Can my whole team work from the same inbox?: Yes, assign threads to teammates, see what is handled, and filter by assignment so two people never answer the same DM.
- Can I reply to Google and Facebook reviews from the inbox?: Yes, reviews from Google Business Profiles and Facebook pages land in the inbox alongside everything else.
- How do I keep a busy inbox under control?: Label by client, campaign, or priority, filter by network, type, status, or text, and resolve, archive, or bulk-action threads.
- Will I see older messages from before I connected?: No, Pallyy collects messages from the moment you connect a profile, so earlier conversations will not appear.
- Will I miss messages if I stop checking each app?: No, conversations from connected profiles flow into the inbox as they happen.
- Who is the Pallyy inbox built for?: Agencies, freelancers, social media managers, and in-house teams managing replies across multiple profiles.

## Related

- All integrations (https://pallyy.com/integrations)
- All features (https://pallyy.com/features)