# Pallyy Help Center

> Every Pallyy help article. Each article is available as markdown by adding .md to its url.

- [FAQ](https://pallyy.com/help/faq.md): Answers to the questions Pallyy support gets asked most, covering Instagram connections, failed posts, stories, teams, approvals, billing, and accounts. (updated 2026-09-05)
- [AI captions](https://pallyy.com/help/ai-captions.md): Generate social media captions with Pallyy's AI from any caption field, control tone, length, and hashtags, and insert the result straight into your post. (updated 2026-09-05)
- [Alt text](https://pallyy.com/help/alt-text.md): Add alt text up to 256 characters to your images in Pallyy's composer, on Instagram, Facebook, LinkedIn, X, and every Pinterest Pin, for accessibility and context. (updated 2026-08-21)
- [Approvals](https://pallyy.com/help/approvals.md): Run internal and client post approvals in Pallyy's review workspace, with approval states, threaded comments, internal-only notes, and full post history. (updated 2026-08-23)
- [Best time to post](https://pallyy.com/help/best-time-to-post.md): See when your Instagram audience engages with Pallyy's best-times heatmap, then use it to pick posting times or fill your queue slots with confidence. (updated 2026-08-20)
- [Calendar notes](https://pallyy.com/help/calendar-notes.md): Learn how Pallyy's calendar notes work, including colors, repeating notes, importing public holidays as events, and how edits to repeat notes behave. (updated 2026-08-21)
- [Calendar](https://pallyy.com/help/calendar.md): Learn how Pallyy's calendar works, including month, week, and list views, drag and drop scheduling, the media side panel, timezone settings, and best times to post. (updated 2026-08-20)
- [Clone posts](https://pallyy.com/help/clone-posts.md): Duplicate any Pallyy post with Clone, or push one post into multiple social sets with Clone to sets, the agency shortcut for multi-client publishing. (updated 2026-09-05)
- [Competitor tracking](https://pallyy.com/help/competitor-tracking.md): Track Instagram competitors in Pallyy, compare follower growth, engagement, posting activity, and hashtags, and see how many competitors your plan allows. (updated 2026-08-20)
- [Custom domains](https://pallyy.com/help/custom-domains.md): Put your Pallyy shared calendar on your own domain or a branded Pallyy subdomain, so the links your clients see carry your brand instead of ours. (updated 2026-09-05)
- [Custom reports](https://pallyy.com/help/custom-reports.md): Build custom analytics reports in Pallyy, pick a reporting period, toggle the widgets each report includes, and export the result as a PDF for clients. (updated 2026-08-23)
- [Drafts](https://pallyy.com/help/drafts.md): Save Pallyy posts as drafts from the composer, calendar, or posts list, keep unfinished content parked safely, and schedule drafts when they're ready. (updated 2026-08-20)
- [Facebook carousels](https://pallyy.com/help/facebook-carousels.md): Schedule Facebook carousel posts in Pallyy with a title, description, and link on every image, or switch to a multi image post for a simple grid with no links. (updated 2026-08-21)
- [Facebook page tagging](https://pallyy.com/help/facebook-page-tagging.md): Tag other Facebook pages in your captions in Pallyy by typing @ and picking the page from the mention dropdown, so the tag publishes with the post. (updated 2026-08-21)
- [Hashtag lists](https://pallyy.com/help/hashtag-lists.md): Create reusable hashtag lists in Pallyy, generate hashtags with AI, and insert a whole list into any caption with one click while scheduling. (updated 2026-08-21)
- [Image cropping](https://pallyy.com/help/image-cropping.md): Crop images in Pallyy's post composer to the exact aspect ratio each post type needs, or fix media with the built-in image editor as you upload it. (updated 2026-08-21)
- [Import holidays and events](https://pallyy.com/help/import-events.md): Import public holidays and events from Google Calendar onto your Pallyy calendar as colored event notes, then remove them all in one click when you're done. (updated 2026-08-20)
- [Instagram collaborators](https://pallyy.com/help/instagram-collaborators.md): Invite up to 5 collaborators on your scheduled Instagram posts in Pallyy, so the post appears on both profiles once the collaborator accepts the invite. (updated 2026-08-21)
- [Instagram first comment](https://pallyy.com/help/instagram-first-comment.md): Schedule a first comment on your Instagram posts in Pallyy, written alongside the post and published right after it goes live. The popular spot for hashtags. (updated 2026-08-21)
- [Instagram grid](https://pallyy.com/help/instagram-grid.md): Learn how Pallyy's Instagram grid planner works, including dragging posts to reorder your feed, preview options, and bulk actions like locking and scheduling. (updated 2026-09-09)
- [Instagram location tags](https://pallyy.com/help/instagram-location-tags.md): Add a location to your scheduled Instagram posts in Pallyy, plus the fix for posts that fail to publish because Instagram doesn't recognize the location. (updated 2026-08-21)
- [Instagram product tagging](https://pallyy.com/help/instagram-product-tagging.md): Tag products from your Instagram shop catalog on scheduled posts in Pallyy, from the composer's post options, so shoppable tags publish with the post. (updated 2026-08-20)
- [Instagram trending audio](https://pallyy.com/help/instagram-trending-audio.md): Use trending Instagram audio on your scheduled Reels in Pallyy: search Instagram's audio library, preview tracks, and attach one before the Reel publishes. (updated 2026-08-20)
- [Instagram user tagging](https://pallyy.com/help/instagram-user-tagging.md): Tag other Instagram accounts on your image and carousel posts in Pallyy from the composer's post options, so the tags publish with the post automatically. (updated 2026-08-21)
- [Invite clients to connect their accounts](https://pallyy.com/help/invite-clients-to-connect.md): Send your clients a secure invite link so they connect their own social accounts to your Pallyy social set, with no password sharing involved. (updated 2026-08-23)
- [Link in bio](https://pallyy.com/help/link-in-bio.md): Set up your Pallyy bio link page with buttons and grid links, customize its theme and profile, track clicks and impressions, and connect it to your Instagram posts. (updated 2026-09-05)
- [LinkedIn page tagging](https://pallyy.com/help/linkedin-page-tagging.md): Tag LinkedIn pages in your posts in Pallyy so the mention publishes with the post, alongside LinkedIn support for alt text and previews. (updated 2026-08-21)
- [Manage comments and messages](https://pallyy.com/help/manage-comments-and-messages.md): Learn how Pallyy's social inbox collects comments, messages, mentions, and reviews from Instagram, Facebook, LinkedIn, TikTok, and Google Business Profile. (updated 2026-09-05)
- [Media library](https://pallyy.com/help/media-library.md): Store and organize your media in Pallyy's media library, upload from Canva, Unsplash, Dropbox, Box, OneDrive, and more, and manage folders within your storage limit. (updated 2026-09-05)
- [Notifications](https://pallyy.com/help/notifications.md): See how Pallyy's in-app notifications keep you on top of post comments, approval changes, failed publishes, and social account connection problems. (updated 2026-08-20)
- [Organize your inbox](https://pallyy.com/help/organize-your-inbox.md): Organize your Pallyy inbox with views, labels, filters, and bulk actions, assign conversations to teammates, and see how often each platform syncs. (updated 2026-08-20)
- [Post composer](https://pallyy.com/help/post-composer.md): Learn how Pallyy's post composer works: write one caption for every network, tailor media per platform, preview everything, and schedule or publish. (updated 2026-08-21)
- [Post history](https://pallyy.com/help/post-history.md): Track every Pallyy post's full timeline of edits, status changes, and threaded comments, with internal-only notes hidden from shared-calendar reviewers. (updated 2026-08-20)
- [Post ideas](https://pallyy.com/help/post-ideas.md): Learn how Pallyy's post ideas work, including saving captions and media for later, AI caption generation, labels, and turning an idea into a scheduled post. (updated 2026-09-05)
- [Post labels](https://pallyy.com/help/post-labels.md): Organize your Pallyy posts and ideas with reusable colored labels, then filter your posts list and calendar by label for planning and quick review. (updated 2026-08-21)
- [Post previews](https://pallyy.com/help/post-previews.md): See live per-network previews in Pallyy's composer for every platform you post to, updating as you edit, so you catch cropped images and awkward line breaks first. (updated 2026-08-20)
- [Posts list and bulk actions](https://pallyy.com/help/posts-list.md): Learn how Pallyy's posts list works, including searching, sorting, and filtering every post, plus bulk actions like scheduling, approvals, labels, and cloning. (updated 2026-08-21)
- [Push notification posts](https://pallyy.com/help/push-notification-posts.md): Schedule Instagram and Facebook posts as push notifications in Pallyy, so your phone gets the media and caption ready to publish manually at post time. (updated 2026-08-21)
- [Queue scheduling](https://pallyy.com/help/queue-scheduling.md): Learn how Pallyy's queue scheduling works, including setting preferred posting times per weekday and filling the next available slot from the composer. (updated 2026-09-05)
- [Repeat posts](https://pallyy.com/help/repeat-posts.md): Schedule a Pallyy post to repeat daily, weekly, monthly, or yearly for up to 50 occurrences, and manage the whole series or a single post at a time. (updated 2026-08-21)
- [Schedule stories](https://pallyy.com/help/schedule-stories.md): Schedule Instagram and Facebook stories in Pallyy that auto-publish through the official APIs, no reminder notifications, no phone alarms, no manual posting. (updated 2026-08-23)
- [Shared calendar](https://pallyy.com/help/shared-calendar.md): Share a live content calendar with clients at a Pallyy subdomain or your own custom domain, with per-calendar controls for approvals, drafts, and notes. (updated 2026-08-20)
- [Teams](https://pallyy.com/help/teams.md): Give teammates access to your social sets with Pallyy teams: create a team, add social sets, invite members by email, and understand plan seat limits. (updated 2026-08-23)
- [Timezones](https://pallyy.com/help/timezones.md): Set your Pallyy account timezone, give each social set its own timezone and default post time, and schedule for clients around the world with confidence. (updated 2026-08-20)
- [Understanding your analytics](https://pallyy.com/help/understanding-your-analytics.md): Learn what Pallyy analytics tracks for Instagram, Facebook, and LinkedIn, how long data is kept on each plan, and how to build and share client reports. (updated 2026-09-05)
- [Video cover images](https://pallyy.com/help/video-cover-images.md): Pick the cover for your scheduled videos in Pallyy: choose a frame or upload an image for Instagram Reels, pick a second for Facebook videos, and set a YouTube Shorts cover. (updated 2026-08-20)
- [Connect your social accounts](https://pallyy.com/help/connect-your-social-accounts.md): Connect Instagram, Facebook, TikTok, and more to your Pallyy social set, pick the right Instagram login type, and fix common connection errors. (updated 2026-08-21)
- [Getting started](https://pallyy.com/help/getting-started-with-pallyy.md): Create your free Pallyy account, connect a social account, and schedule your first post. Everything you need for your first ten minutes in the app. (updated 2026-08-21)
- [Joining a team](https://pallyy.com/help/joining-a-team.md): Accept a Pallyy team invite, then switch to the team's social set from the set selector. Here's why your dashboard looks empty and how to fix it. (updated 2026-08-21)
- [Schedule your first post](https://pallyy.com/help/schedule-your-first-post.md): Schedule your first post in Pallyy from the calendar: add media and a caption, pick your accounts and post types, set a time, and hit Schedule. (updated 2026-08-21)
- [Social sets explained](https://pallyy.com/help/social-sets-explained.md): A social set groups one brand's social accounts in Pallyy. Learn how to rename, switch, and delete sets, and why extra sets affect your billing. (updated 2026-09-05)
- [Batch social media content](https://pallyy.com/help/batch-social-media-content.md): Batch a month of social media content in one sitting: collect ideas, draft in bulk, drop everything into queue times, and check the grid before it goes live. (updated 2026-09-05)
- [Create a social media report for a client](https://pallyy.com/help/client-social-media-reports.md): Build a client-ready social media report in minutes: pick the period, toggle the metrics your client cares about, and export a PDF they can open anywhere. (updated 2026-08-23)
- [Let clients connect their own social accounts](https://pallyy.com/help/clients-connect-their-own-accounts.md): Get access to client social accounts without collecting passwords: ask for a role on their Pages, or send an invite link and they connect themselves. (updated 2026-08-23)
- [Cross-post from Facebook to Instagram](https://pallyy.com/help/cross-post-facebook-instagram.md): Cross-post from Facebook to Instagram the reliable way: one post, both networks, each with its own caption and preview, published at the same scheduled time. (updated 2026-08-23)
- [Give someone access to a Facebook Page](https://pallyy.com/help/facebook-page-access.md): Give someone access to a Facebook Page the right way, plus the same move for LinkedIn Pages and Google Business Profiles, with no password sharing anywhere. (updated 2026-08-23)
- [Get client approval on social media posts](https://pallyy.com/help/get-client-approval-on-posts.md): Set up a client approval flow where clients review scheduled posts from a link, comment, and sign off, with no login and no more screenshot email threads. (updated 2026-08-23)
- [Manage multiple social media accounts](https://pallyy.com/help/manage-multiple-social-media-accounts.md): Manage multiple social media accounts without tab chaos: group them by brand, post to all of them from one composer, and keep every inbox in one queue. (updated 2026-09-05)
- [Onboard a new social media client](https://pallyy.com/help/onboard-a-new-client.md): Onboard a new social media client in an afternoon: their own workspace, accounts connected without password sharing, a posting queue, and a review link. (updated 2026-08-23)
- [Price your social media services](https://pallyy.com/help/price-social-media-services.md): Set your social media management pricing with confidence: the four pricing models compared, how to build packages clients pick, and when to raise rates. (updated 2026-08-23)
- [Respond to Google reviews](https://pallyy.com/help/respond-to-google-reviews.md): Respond to Google reviews from the same inbox as your comments and DMs, with reply approaches for positive and negative reviews that protect your rating. (updated 2026-08-23)
- [See scheduled posts on Instagram](https://pallyy.com/help/see-scheduled-posts-on-instagram.md): Find your scheduled Instagram posts in the Instagram app, in Meta Business Suite, or on your Pallyy calendar, and learn why scheduled posts seem to vanish. (updated 2026-09-01)
- [Share a content calendar with a client](https://pallyy.com/help/share-a-calendar-with-clients.md): Share a live content calendar with a client through one link, and decide per client whether they can approve posts or just watch the plan take shape. (updated 2026-08-23)
- [Do a social media audit](https://pallyy.com/help/social-media-audit.md): Run a social media audit in an afternoon: inventory every account, read the numbers that matter, size up competitors, and turn it into a content plan. (updated 2026-08-23)
- [Write a social media proposal](https://pallyy.com/help/social-media-proposal.md): Write a social media proposal that wins the retainer: what goes in each section, how to price the scope, and a template outline you can reuse per client. (updated 2026-08-23)
- [Use Instagram analytics](https://pallyy.com/help/use-instagram-analytics.md): Use Instagram analytics without drowning in numbers: where every metric lives, what to check weekly versus monthly, and how to turn it into schedule changes. (updated 2026-08-23)
- [White label your client workflow](https://pallyy.com/help/white-label-social-media.md): White label the client-facing side of your social media management: review calendars on your own domain, unbranded bio links, and reports with no login. (updated 2026-09-05)
- [Bluesky integration](https://pallyy.com/help/bluesky-integration.md): Learn what Pallyy's Bluesky integration supports, including auto-published text posts with images or video, previews, batch writing, and cross-posting. (updated 2026-08-21)
- [Box integration](https://pallyy.com/help/box-integration.md): Learn how Pallyy's Box integration lets you import images and videos from your Box account straight into your posts and media library. (updated 2026-08-20)
- [Canva integration](https://pallyy.com/help/canva-integration.md): Learn how Pallyy's Canva integration lets you design social media graphics in Canva and pull the finished design straight into your posts. (updated 2026-08-20)
- [Dropbox integration](https://pallyy.com/help/dropbox-integration.md): Learn how Pallyy's Dropbox integration lets you import images and videos from your Dropbox account straight into your posts and media library. (updated 2026-08-20)
- [Facebook integration](https://pallyy.com/help/facebook-integration.md): Learn what Pallyy's Facebook integration supports, including auto-publishing Reels, Stories, and link posts, the shared inbox, and page analytics. (updated 2026-08-21)
- [Google My Business integration](https://pallyy.com/help/google-my-business-integration.md): Learn what Pallyy's Google My Business integration supports, including auto-published location updates, calls to action, and review replies. (updated 2026-08-21)
- [Instagram integration](https://pallyy.com/help/instagram-integration.md): Learn what Pallyy's Instagram integration supports, including auto-publishing Reels, carousels, and Stories, grid planning, the inbox, and analytics. (updated 2026-08-21)
- [LinkedIn integration](https://pallyy.com/help/linkedin-integration.md): Learn what Pallyy's LinkedIn integration supports, including auto-publishing to profiles and company pages, analytics, approvals, and the inbox. (updated 2026-08-21)
- [OneDrive integration](https://pallyy.com/help/onedrive-integration.md): Learn how Pallyy's OneDrive integration lets you import images and videos from your Microsoft OneDrive straight into your posts and media library. (updated 2026-08-20)
- [Pinterest integration](https://pallyy.com/help/pinterest-integration.md): Learn what Pallyy's Pinterest integration supports, including auto-publishing Pins to any board, with titles, descriptions, alt text, and approvals. (updated 2026-08-20)
- [Threads integration](https://pallyy.com/help/threads-integration.md): Learn what Pallyy's Threads integration supports, including auto-published text, image, video, and carousel posts, previews, and cross-posting. (updated 2026-08-21)
- [TikTok integration](https://pallyy.com/help/tiktok-integration.md): Learn what Pallyy's TikTok integration supports, including auto-publishing videos, image posts, and carousels, plus cropping, previews, and comment replies. (updated 2026-09-05)
- [Unsplash integration](https://pallyy.com/help/unsplash-integration.md): Learn how Pallyy's Unsplash integration lets you search free stock photos and drop them straight into your social media posts and media library. (updated 2026-08-20)
- [X (Twitter) integration](https://pallyy.com/help/x-twitter-integration.md): Learn what Pallyy's X (Twitter) integration supports, including auto-published posts with images, videos, carousels, alt text, and long-form posts. (updated 2026-08-21)
- [YouTube integration](https://pallyy.com/help/youtube-integration.md): Learn what Pallyy's YouTube integration supports, including auto-published Shorts with titles, descriptions, privacy settings, and post approvals. (updated 2026-09-05)
- [Free trials](https://pallyy.com/help/free-trials.md): Every paid Pallyy plan starts with a 14 day free trial. Learn how to start one, when your card is charged, and how the trial differs from Pallyy Free. (updated 2026-09-05)
- [Manage your billing](https://pallyy.com/help/manage-your-billing.md): Change your plan, update your payment card, download invoices, manage add-ons, and cancel your Pallyy subscription, all from Settings > Subscription. (updated 2026-09-05)
- [Nonprofits & charities](https://pallyy.com/help/nonprofits-charities.md): Eligible nonprofits and charities get 50% off every Pallyy plan, monthly or yearly. Here's how the discount works and how to get it applied. (updated 2026-08-20)
- [Pallyy Agency](https://pallyy.com/help/pallyy-agency.md): What Pallyy Agency includes: $99/mo or an effective $79/mo billed yearly, 10 social sets, 3 team users, custom reports, and shared social sets. (updated 2026-08-21)
- [Pallyy Free](https://pallyy.com/help/pallyy-free.md): What Pallyy Free includes: $0 forever, one social set with every account type, 15 scheduled posts a month, image publishing, and what needs a paid plan. (updated 2026-09-05)
- [Pallyy Pro](https://pallyy.com/help/pallyy-pro.md): What Pallyy Pro includes: $25/mo or an effective $20/mo billed yearly, 11 social accounts, unlimited scheduled posts, approvals, inbox, and AI captions. (updated 2026-09-05)
- [Pallyy Scale](https://pallyy.com/help/pallyy-scale.md): What Pallyy Scale includes: $199/mo or an effective $165/mo billed yearly, 30 social sets, 10 team users, and custom pricing when you need even more. (updated 2026-08-21)
- [Refunds](https://pallyy.com/help/refunds.md): How refunds work at Pallyy, including accidental renewals, forgotten cancellations, annual subscriptions, and how to request a refund from support. (updated 2026-08-20)