[{"data":1,"prerenderedAt":979},["ShallowReactive",2],{"help-articles":3,"help-nav-articles":504,"help-article-faq":595,"help-related-faq":978},[4,13,20,27,35,41,51,57,62,68,74,80,86,91,97,102,107,113,118,124,132,138,145,150,156,162,169,174,179,186,191,197,203,208,213,218,225,230,235,241,246,251,255,260,267,273,278,283,288,294,299,305,309,317,321,327,332,337,341,348,353,358,363,368,373,377,383,389,394,399,404,409,414,418,422,427,432,436,440,444,449,456,462,467,471,477,482,487,491,497],{"path":5,"title":6,"description":7,"category":8,"subcategory":9,"emoji":10,"icon":11,"iconColor":11,"order":12},"\u002Fhelp\u002Fai-captions","AI captions","Generate social media captions with Pallyy's AI from any caption field, control tone, length, and hashtags, and insert the result straight into your post.","features","planning","✨",null,9,{"path":14,"title":15,"description":16,"category":8,"subcategory":17,"emoji":18,"icon":11,"iconColor":11,"order":19},"\u002Fhelp\u002Falt-text","Alt text","Add alt text up to 256 characters to your images in Pallyy's composer, on Instagram, Facebook, LinkedIn, X, and every Pinterest Pin, for accessibility and context.","publishing","🔤",14,{"path":21,"title":22,"description":23,"category":8,"subcategory":24,"emoji":25,"icon":11,"iconColor":11,"order":26},"\u002Fhelp\u002Fapprovals","Approvals","Run internal and client post approvals in Pallyy's review workspace, with approval states, threaded comments, internal-only notes, and full post history.","collaboration","✅",4,{"path":28,"title":29,"description":30,"category":31,"subcategory":32,"emoji":33,"icon":11,"iconColor":11,"order":34},"\u002Fhelp\u002Fbatch-social-media-content","Batch social media content","Batch a month of social media content in one sitting: collect ideas, draft in bulk, drop everything into queue times, and check the grid before it goes live.","guides","workflows","🗓️",2,{"path":36,"title":37,"description":38,"category":8,"subcategory":9,"emoji":39,"icon":11,"iconColor":11,"order":40},"\u002Fhelp\u002Fbest-time-to-post","Best time to post","See when your Instagram audience engages with Pallyy's best-times heatmap, then use it to pick posting times or fill your queue slots with confidence.","⏱️",7,{"path":42,"title":43,"description":44,"category":45,"subcategory":46,"emoji":47,"icon":48,"iconColor":49,"order":50},"\u002Fhelp\u002Fbluesky-integration","Bluesky integration","Learn what Pallyy's Bluesky integration supports, including auto-published text posts with images or video, previews, batch writing, and cross-posting.","integrations","social-platforms","🦋","i-fa6-brands-bluesky","#0285FF",10,{"path":52,"title":53,"description":54,"category":45,"subcategory":55,"emoji":56,"icon":11,"iconColor":11,"order":19},"\u002Fhelp\u002Fbox-integration","Box integration","Learn how Pallyy's Box integration lets you import images and videos from your Box account straight into your posts and media library.","media-tools","📦",{"path":58,"title":59,"description":60,"category":8,"subcategory":9,"emoji":33,"icon":11,"iconColor":11,"order":61},"\u002Fhelp\u002Fcalendar","Calendar","Learn how Pallyy's calendar works, including month, week, and list views, drag and drop scheduling, the media side panel, timezone settings, and best times to post.",1,{"path":63,"title":64,"description":65,"category":8,"subcategory":9,"emoji":66,"icon":11,"iconColor":11,"order":67},"\u002Fhelp\u002Fcalendar-notes","Calendar notes","Learn how Pallyy's calendar notes work, including colors, repeating notes, importing public holidays as events, and how edits to repeat notes behave.","📝",3,{"path":69,"title":70,"description":71,"category":45,"subcategory":55,"emoji":72,"icon":11,"iconColor":11,"order":73},"\u002Fhelp\u002Fcanva-integration","Canva integration","Learn how Pallyy's Canva integration lets you design social media graphics in Canva and pull the finished design straight into your posts.","🎨",11,{"path":75,"title":76,"description":77,"category":31,"subcategory":78,"emoji":79,"icon":11,"iconColor":11,"order":67},"\u002Fhelp\u002Fclient-social-media-reports","Create a social media report for a client","Build a client-ready social media report in minutes: pick the period, toggle the metrics your client cares about, and export a PDF they can open anywhere.","client-work","📈",{"path":81,"title":82,"description":83,"category":31,"subcategory":78,"emoji":84,"icon":11,"iconColor":11,"order":85},"\u002Fhelp\u002Fclients-connect-their-own-accounts","Let clients connect their own social accounts","Get access to client social accounts without collecting passwords: ask for a role on their Pages, or send an invite link and they connect themselves.","🔗",5,{"path":87,"title":88,"description":89,"category":8,"subcategory":17,"emoji":90,"icon":11,"iconColor":11,"order":26},"\u002Fhelp\u002Fclone-posts","Clone posts","Duplicate any Pallyy post with Clone, or push one post into multiple social sets with Clone to sets, the agency shortcut for multi-client publishing.","📋",{"path":92,"title":93,"description":94,"category":8,"subcategory":95,"emoji":96,"icon":11,"iconColor":11,"order":67},"\u002Fhelp\u002Fcompetitor-tracking","Competitor tracking","Track Instagram competitors in Pallyy, compare follower growth, engagement, posting activity, and hashtags, and see how many competitors your plan allows.","analytics","🔍",{"path":98,"title":99,"description":100,"category":101,"subcategory":11,"emoji":84,"icon":11,"iconColor":11,"order":34},"\u002Fhelp\u002Fconnect-your-social-accounts","Connect your social accounts","Connect Instagram, Facebook, TikTok, and more to your Pallyy social set, pick the right Instagram login type, and fix common connection errors.","get-started",{"path":103,"title":104,"description":105,"category":31,"subcategory":32,"emoji":106,"icon":11,"iconColor":11,"order":26},"\u002Fhelp\u002Fcross-post-facebook-instagram","Cross-post from Facebook to Instagram","Cross-post from Facebook to Instagram the reliable way: one post, both networks, each with its own caption and preview, published at the same scheduled time.","🔀",{"path":108,"title":109,"description":110,"category":8,"subcategory":24,"emoji":111,"icon":11,"iconColor":11,"order":112},"\u002Fhelp\u002Fcustom-domains","Custom domains","Put your Pallyy shared calendar on your own domain or a branded Pallyy subdomain, so the links your clients see carry your brand instead of ours.","🌐",6,{"path":114,"title":115,"description":116,"category":8,"subcategory":95,"emoji":117,"icon":11,"iconColor":11,"order":34},"\u002Fhelp\u002Fcustom-reports","Custom reports","Build custom analytics reports in Pallyy, pick a reporting period, toggle the widgets each report includes, and export the result as a PDF for clients.","📑",{"path":119,"title":120,"description":121,"category":8,"subcategory":17,"emoji":122,"icon":11,"iconColor":11,"order":123},"\u002Fhelp\u002Fdrafts","Drafts","Save Pallyy posts as drafts from the composer, calendar, or posts list, keep unfinished content parked safely, and schedule drafts when they're ready.","📄",17,{"path":125,"title":126,"description":127,"category":45,"subcategory":55,"emoji":128,"icon":129,"iconColor":130,"order":131},"\u002Fhelp\u002Fdropbox-integration","Dropbox integration","Learn how Pallyy's Dropbox integration lets you import images and videos from your Dropbox account straight into your posts and media library.","📥","i-fa6-brands-dropbox","#0061FF",13,{"path":133,"title":134,"description":135,"category":8,"subcategory":17,"emoji":136,"icon":11,"iconColor":11,"order":137},"\u002Fhelp\u002Ffacebook-carousels","Facebook carousels","Schedule Facebook carousel posts in Pallyy with a title, description, and link on every image, or switch to a multi image post for a simple grid with no links.","🎠",22,{"path":139,"title":140,"description":141,"category":45,"subcategory":46,"emoji":142,"icon":143,"iconColor":144,"order":34},"\u002Fhelp\u002Ffacebook-integration","Facebook integration","Learn what Pallyy's Facebook integration supports, including auto-publishing Reels, Stories, and link posts, the shared inbox, and page analytics.","📘","i-fa6-brands-facebook","#1877F2",{"path":146,"title":147,"description":148,"category":31,"subcategory":78,"emoji":149,"icon":11,"iconColor":11,"order":112},"\u002Fhelp\u002Ffacebook-page-access","Give someone access to a Facebook Page","Give someone access to a Facebook Page the right way, plus the same move for LinkedIn Pages and Google Business Profiles, with no password sharing anywhere.","🔓",{"path":151,"title":152,"description":153,"category":8,"subcategory":17,"emoji":154,"icon":11,"iconColor":11,"order":155},"\u002Fhelp\u002Ffacebook-page-tagging","Facebook page tagging","Tag other Facebook pages in your captions in Pallyy by typing @ and picking the page from the mention dropdown, so the tag publishes with the post.","🔖",20,{"path":157,"title":158,"description":159,"category":160,"subcategory":11,"emoji":161,"icon":11,"iconColor":11,"order":61},"\u002Fhelp\u002Ffaq","FAQ","Answers to the questions Pallyy support gets asked most, covering Instagram connections, failed posts, stories, teams, approvals, billing, and accounts.","faq","❓",{"path":163,"title":164,"description":165,"category":166,"subcategory":167,"emoji":168,"icon":11,"iconColor":11,"order":61},"\u002Fhelp\u002Ffree-trials","Free trials","Every paid Pallyy plan starts with a 14 day free trial. Learn how to start one, when your card is charged, and how the trial differs from Pallyy Free.","plans-pricing","billing","⏳",{"path":170,"title":171,"description":172,"category":31,"subcategory":78,"emoji":173,"icon":11,"iconColor":11,"order":61},"\u002Fhelp\u002Fget-client-approval-on-posts","Get client approval on social media posts","Set up a client approval flow where clients review scheduled posts from a link, comment, and sign off, with no login and no more screenshot email threads.","👍",{"path":175,"title":176,"description":177,"category":101,"subcategory":11,"emoji":178,"icon":11,"iconColor":11,"order":61},"\u002Fhelp\u002Fgetting-started-with-pallyy","Getting started","Create your free Pallyy account, connect a social account, and schedule your first post. Everything you need for your first ten minutes in the app.","👋",{"path":180,"title":181,"description":182,"category":45,"subcategory":46,"emoji":183,"icon":184,"iconColor":185,"order":112},"\u002Fhelp\u002Fgoogle-my-business-integration","Google My Business integration","Learn what Pallyy's Google My Business integration supports, including auto-published location updates, calls to action, and review replies.","📍","i-fa6-brands-google","#4285F4",{"path":187,"title":188,"description":189,"category":8,"subcategory":17,"emoji":190,"icon":11,"iconColor":11,"order":67},"\u002Fhelp\u002Fhashtag-lists","Hashtag lists","Create reusable hashtag lists in Pallyy, generate hashtags with AI, and insert a whole list into any caption with one click while scheduling.","#️⃣",{"path":192,"title":193,"description":194,"category":8,"subcategory":17,"emoji":195,"icon":11,"iconColor":11,"order":196},"\u002Fhelp\u002Fimage-cropping","Image cropping","Crop images in Pallyy's post composer to the exact aspect ratio each post type needs, or fix media with the built-in image editor as you upload it.","✂️",18,{"path":198,"title":199,"description":200,"category":8,"subcategory":9,"emoji":201,"icon":11,"iconColor":11,"order":202},"\u002Fhelp\u002Fimport-events","Import holidays and events","Import public holidays and events from Google Calendar onto your Pallyy calendar as colored event notes, then remove them all in one click when you're done.","🎉",8,{"path":204,"title":205,"description":206,"category":8,"subcategory":17,"emoji":207,"icon":11,"iconColor":11,"order":12},"\u002Fhelp\u002Finstagram-collaborators","Instagram collaborators","Invite up to 5 collaborators on your scheduled Instagram posts in Pallyy, so the post appears on both profiles once the collaborator accepts the invite.","🤝",{"path":209,"title":210,"description":211,"category":8,"subcategory":17,"emoji":212,"icon":11,"iconColor":11,"order":40},"\u002Fhelp\u002Finstagram-first-comment","Instagram first comment","Schedule a first comment on your Instagram posts in Pallyy, written alongside the post and published right after it goes live. The popular spot for hashtags.","💬",{"path":214,"title":215,"description":216,"category":8,"subcategory":9,"emoji":217,"icon":11,"iconColor":11,"order":26},"\u002Fhelp\u002Finstagram-grid","Instagram grid","Learn how Pallyy's Instagram grid planner works, including dragging posts to reorder your feed, preview options, and bulk actions like locking and scheduling.","🖼️",{"path":219,"title":220,"description":221,"category":45,"subcategory":46,"emoji":222,"icon":223,"iconColor":224,"order":61},"\u002Fhelp\u002Finstagram-integration","Instagram integration","Learn what Pallyy's Instagram integration supports, including auto-publishing Reels, carousels, and Stories, grid planning, the inbox, and analytics.","📸","i-fa6-brands-instagram","#E4405F",{"path":226,"title":227,"description":228,"category":8,"subcategory":17,"emoji":229,"icon":11,"iconColor":11,"order":73},"\u002Fhelp\u002Finstagram-location-tags","Instagram location tags","Add a location to your scheduled Instagram posts in Pallyy, plus the fix for posts that fail to publish because Instagram doesn't recognize the location.","🗺️",{"path":231,"title":232,"description":233,"category":8,"subcategory":17,"emoji":234,"icon":11,"iconColor":11,"order":50},"\u002Fhelp\u002Finstagram-product-tagging","Instagram product tagging","Tag products from your Instagram shop catalog on scheduled posts in Pallyy, from the composer's post options, so shoppable tags publish with the post.","🛍️",{"path":236,"title":237,"description":238,"category":8,"subcategory":17,"emoji":239,"icon":11,"iconColor":11,"order":240},"\u002Fhelp\u002Finstagram-trending-audio","Instagram trending audio","Use trending Instagram audio on your scheduled Reels in Pallyy: search Instagram's audio library, preview tracks, and attach one before the Reel publishes.","🎶",12,{"path":242,"title":243,"description":244,"category":8,"subcategory":17,"emoji":245,"icon":11,"iconColor":11,"order":202},"\u002Fhelp\u002Finstagram-user-tagging","Instagram user tagging","Tag other Instagram accounts on your image and carousel posts in Pallyy from the composer's post options, so the tags publish with the post automatically.","👤",{"path":247,"title":248,"description":249,"category":8,"subcategory":24,"emoji":250,"icon":11,"iconColor":11,"order":34},"\u002Fhelp\u002Finvite-clients-to-connect","Invite clients to connect their accounts","Send your clients a secure invite link so they connect their own social accounts to your Pallyy social set, with no password sharing involved.","🔑",{"path":252,"title":253,"description":254,"category":101,"subcategory":11,"emoji":207,"icon":11,"iconColor":11,"order":85},"\u002Fhelp\u002Fjoining-a-team","Joining a team","Accept a Pallyy team invite, then switch to the team's social set from the set selector. Here's why your dashboard looks empty and how to fix it.",{"path":256,"title":257,"description":258,"category":8,"subcategory":259,"emoji":84,"icon":11,"iconColor":11,"order":61},"\u002Fhelp\u002Flink-in-bio","Link in bio","Set up your Pallyy bio link page with buttons and grid links, customize its theme and profile, track clicks and impressions, and connect it to your Instagram posts.","bio-link",{"path":261,"title":262,"description":263,"category":45,"subcategory":46,"emoji":264,"icon":265,"iconColor":266,"order":67},"\u002Fhelp\u002Flinkedin-integration","LinkedIn integration","Learn what Pallyy's LinkedIn integration supports, including auto-publishing to profiles and company pages, analytics, approvals, and the inbox.","💼","i-fa6-brands-linkedin","#0A66C2",{"path":268,"title":269,"description":270,"category":8,"subcategory":17,"emoji":271,"icon":11,"iconColor":11,"order":272},"\u002Fhelp\u002Flinkedin-page-tagging","LinkedIn page tagging","Tag LinkedIn pages in your posts in Pallyy so the mention publishes with the post, alongside LinkedIn support for alt text and previews.","🪪",21,{"path":274,"title":275,"description":276,"category":8,"subcategory":277,"emoji":212,"icon":11,"iconColor":11,"order":61},"\u002Fhelp\u002Fmanage-comments-and-messages","Manage comments and messages","Learn how Pallyy's social inbox collects comments, messages, mentions, and reviews from Instagram, Facebook, LinkedIn, TikTok, and Google Business Profile.","inbox",{"path":279,"title":280,"description":281,"category":31,"subcategory":32,"emoji":282,"icon":11,"iconColor":11,"order":67},"\u002Fhelp\u002Fmanage-multiple-social-media-accounts","Manage multiple social media accounts","Manage multiple social media accounts without tab chaos: group them by brand, post to all of them from one composer, and keep every inbox in one queue.","🗂️",{"path":284,"title":285,"description":286,"category":166,"subcategory":167,"emoji":287,"icon":11,"iconColor":11,"order":34},"\u002Fhelp\u002Fmanage-your-billing","Manage your billing","Change your plan, update your payment card, download invoices, manage add-ons, and cancel your Pallyy subscription, all from Settings > Subscription.","💳",{"path":289,"title":290,"description":291,"category":8,"subcategory":292,"emoji":293,"icon":11,"iconColor":11,"order":61},"\u002Fhelp\u002Fmedia-library","Media library","Store and organize your media in Pallyy's media library, upload from Canva, Unsplash, Dropbox, Box, OneDrive, and more, and manage folders within your storage limit.","media-library","🗄️",{"path":295,"title":296,"description":297,"category":166,"subcategory":167,"emoji":298,"icon":11,"iconColor":11,"order":26},"\u002Fhelp\u002Fnonprofits-charities","Nonprofits & charities","Eligible nonprofits and charities get 50% off every Pallyy plan, monthly or yearly. Here's how the discount works and how to get it applied.","💚",{"path":300,"title":301,"description":302,"category":8,"subcategory":303,"emoji":304,"icon":11,"iconColor":11,"order":61},"\u002Fhelp\u002Fnotifications","Notifications","See how Pallyy's in-app notifications keep you on top of post comments, approval changes, failed publishes, and social account connection problems.","account","🔔",{"path":306,"title":307,"description":308,"category":31,"subcategory":78,"emoji":207,"icon":11,"iconColor":11,"order":26},"\u002Fhelp\u002Fonboard-a-new-client","Onboard a new social media client","Onboard a new social media client in an afternoon: their own workspace, accounts connected without password sharing, a posting queue, and a review link.",{"path":310,"title":311,"description":312,"category":45,"subcategory":55,"emoji":313,"icon":314,"iconColor":315,"order":316},"\u002Fhelp\u002Fonedrive-integration","OneDrive integration","Learn how Pallyy's OneDrive integration lets you import images and videos from your Microsoft OneDrive straight into your posts and media library.","☁️","i-fa6-brands-microsoft","#0078D4",15,{"path":318,"title":319,"description":320,"category":8,"subcategory":277,"emoji":282,"icon":11,"iconColor":11,"order":34},"\u002Fhelp\u002Forganize-your-inbox","Organize your inbox","Organize your Pallyy inbox with views, labels, filters, and bulk actions, assign conversations to teammates, and see how often each platform syncs.",{"path":322,"title":323,"description":324,"category":166,"subcategory":325,"emoji":326,"icon":11,"iconColor":11,"order":26},"\u002Fhelp\u002Fpallyy-agency","Pallyy Agency","What Pallyy Agency includes: $99\u002Fmo or an effective $79\u002Fmo billed yearly, 10 social sets, 3 team users, custom reports, and shared social sets.","plans","🏢",{"path":328,"title":329,"description":330,"category":166,"subcategory":325,"emoji":331,"icon":11,"iconColor":11,"order":61},"\u002Fhelp\u002Fpallyy-free","Pallyy Free","What Pallyy Free includes: $0 forever, one social set with every account type, 15 scheduled posts a month, image publishing, and what needs a paid plan.","🆓",{"path":333,"title":334,"description":335,"category":166,"subcategory":325,"emoji":336,"icon":11,"iconColor":11,"order":67},"\u002Fhelp\u002Fpallyy-pro","Pallyy Pro","What Pallyy Pro includes: $25\u002Fmo or an effective $20\u002Fmo billed yearly, 11 social accounts, unlimited scheduled posts, approvals, inbox, and AI captions.","🚀",{"path":338,"title":339,"description":340,"category":166,"subcategory":325,"emoji":79,"icon":11,"iconColor":11,"order":85},"\u002Fhelp\u002Fpallyy-scale","Pallyy Scale","What Pallyy Scale includes: $199\u002Fmo or an effective $165\u002Fmo billed yearly, 30 social sets, 10 team users, and custom pricing when you need even more.",{"path":342,"title":343,"description":344,"category":45,"subcategory":46,"emoji":345,"icon":346,"iconColor":347,"order":85},"\u002Fhelp\u002Fpinterest-integration","Pinterest integration","Learn what Pallyy's Pinterest integration supports, including auto-publishing Pins to any board, with titles, descriptions, alt text, and approvals.","📌","i-fa6-brands-pinterest","#BD081C",{"path":349,"title":350,"description":351,"category":8,"subcategory":17,"emoji":352,"icon":11,"iconColor":11,"order":61},"\u002Fhelp\u002Fpost-composer","Post composer","Learn how Pallyy's post composer works: write one caption for every network, tailor media per platform, preview everything, and schedule or publish.","✍️",{"path":354,"title":355,"description":356,"category":8,"subcategory":24,"emoji":357,"icon":11,"iconColor":11,"order":85},"\u002Fhelp\u002Fpost-history","Post history","Track every Pallyy post's full timeline of edits, status changes, and threaded comments, with internal-only notes hidden from shared-calendar reviewers.","🕘",{"path":359,"title":360,"description":361,"category":8,"subcategory":9,"emoji":362,"icon":11,"iconColor":11,"order":85},"\u002Fhelp\u002Fpost-ideas","Post ideas","Learn how Pallyy's post ideas work, including saving captions and media for later, AI caption generation, labels, and turning an idea into a scheduled post.","💡",{"path":364,"title":365,"description":366,"category":8,"subcategory":17,"emoji":367,"icon":11,"iconColor":11,"order":34},"\u002Fhelp\u002Fpost-labels","Post labels","Organize your Pallyy posts and ideas with reusable colored labels, then filter your posts list and calendar by label for planning and quick review.","🏷️",{"path":369,"title":370,"description":371,"category":8,"subcategory":17,"emoji":372,"icon":11,"iconColor":11,"order":316},"\u002Fhelp\u002Fpost-previews","Post previews","See live per-network previews in Pallyy's composer for every platform you post to, updating as you edit, so you catch cropped images and awkward line breaks first.","👁️",{"path":374,"title":375,"description":376,"category":8,"subcategory":9,"emoji":90,"icon":11,"iconColor":11,"order":112},"\u002Fhelp\u002Fposts-list","Posts list and bulk actions","Learn how Pallyy's posts list works, including searching, sorting, and filtering every post, plus bulk actions like scheduling, approvals, labels, and cloning.",{"path":378,"title":379,"description":380,"category":31,"subcategory":381,"emoji":382,"icon":11,"iconColor":11,"order":26},"\u002Fhelp\u002Fprice-social-media-services","Price your social media services","Set your social media management pricing with confidence: the four pricing models compared, how to build packages clients pick, and when to raise rates.","agency-growth","💰",{"path":384,"title":385,"description":386,"category":8,"subcategory":17,"emoji":387,"icon":11,"iconColor":11,"order":388},"\u002Fhelp\u002Fpush-notification-posts","Push notification posts","Schedule Instagram and Facebook posts as push notifications in Pallyy, so your phone gets the media and caption ready to publish manually at post time.","📲",16,{"path":390,"title":391,"description":392,"category":8,"subcategory":9,"emoji":393,"icon":11,"iconColor":11,"order":34},"\u002Fhelp\u002Fqueue-scheduling","Queue scheduling","Learn how Pallyy's queue scheduling works, including setting preferred posting times per weekday and filling the next available slot from the composer.","⏰",{"path":395,"title":396,"description":397,"category":166,"subcategory":167,"emoji":398,"icon":11,"iconColor":11,"order":67},"\u002Fhelp\u002Frefunds","Refunds","How refunds work at Pallyy, including accidental renewals, forgotten cancellations, annual subscriptions, and how to request a refund from support.","💸",{"path":400,"title":401,"description":402,"category":8,"subcategory":17,"emoji":403,"icon":11,"iconColor":11,"order":85},"\u002Fhelp\u002Frepeat-posts","Repeat posts","Schedule a Pallyy post to repeat daily, weekly, monthly, or yearly for up to 50 occurrences, and manage the whole series or a single post at a time.","🔁",{"path":405,"title":406,"description":407,"category":31,"subcategory":32,"emoji":408,"icon":11,"iconColor":11,"order":61},"\u002Fhelp\u002Frespond-to-google-reviews","Respond to Google reviews","Respond to Google reviews from the same inbox as your comments and DMs, with reply approaches for positive and negative reviews that protect your rating.","⭐",{"path":410,"title":411,"description":412,"category":8,"subcategory":17,"emoji":413,"icon":11,"iconColor":11,"order":112},"\u002Fhelp\u002Fschedule-stories","Schedule stories","Schedule Instagram and Facebook stories in Pallyy that auto-publish through the official APIs, no reminder notifications, no phone alarms, no manual posting.","📖",{"path":415,"title":416,"description":417,"category":101,"subcategory":11,"emoji":336,"icon":11,"iconColor":11,"order":67},"\u002Fhelp\u002Fschedule-your-first-post","Schedule your first post","Schedule your first post in Pallyy from the calendar: add media and a caption, pick your accounts and post types, set a time, and hit Schedule.",{"path":419,"title":420,"description":421,"category":31,"subcategory":32,"emoji":96,"icon":11,"iconColor":11,"order":112},"\u002Fhelp\u002Fsee-scheduled-posts-on-instagram","See scheduled posts on Instagram","Find your scheduled Instagram posts in the Instagram app, in Meta Business Suite, or on your Pallyy calendar, and learn why scheduled posts seem to vanish.",{"path":423,"title":424,"description":425,"category":31,"subcategory":78,"emoji":426,"icon":11,"iconColor":11,"order":34},"\u002Fhelp\u002Fshare-a-calendar-with-clients","Share a content calendar with a client","Share a live content calendar with a client through one link, and decide per client whether they can approve posts or just watch the plan take shape.","📤",{"path":428,"title":429,"description":430,"category":8,"subcategory":24,"emoji":431,"icon":11,"iconColor":11,"order":67},"\u002Fhelp\u002Fshared-calendar","Shared calendar","Share a live content calendar with clients at a Pallyy subdomain or your own custom domain, with per-calendar controls for approvals, drafts, and notes.","📆",{"path":433,"title":434,"description":435,"category":31,"subcategory":381,"emoji":96,"icon":11,"iconColor":11,"order":61},"\u002Fhelp\u002Fsocial-media-audit","Do a social media audit","Run a social media audit in an afternoon: inventory every account, read the numbers that matter, size up competitors, and turn it into a content plan.",{"path":437,"title":438,"description":439,"category":31,"subcategory":381,"emoji":66,"icon":11,"iconColor":11,"order":34},"\u002Fhelp\u002Fsocial-media-proposal","Write a social media proposal","Write a social media proposal that wins the retainer: what goes in each section, how to price the scope, and a template outline you can reuse per client.",{"path":441,"title":442,"description":443,"category":101,"subcategory":11,"emoji":282,"icon":11,"iconColor":11,"order":26},"\u002Fhelp\u002Fsocial-sets-explained","Social sets explained","A social set groups one brand's social accounts in Pallyy. 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Can't find yours? Email ",[605,609,611],{"href":610},"mailto:hey@pallyy.com","hey@pallyy.com"," and a real person will get back to you.",[614,615,617],"h2",{"id":616},"getting-started-and-connections","Getting started and connections",[619,620,622],"h3",{"id":621},"what-is-a-social-set","What is a social set?",[601,624,625,626,630],{},"A social set is one brand or client's group of social accounts, all managed together. An agency managing five clients uses five social sets, and Pallyy's ",[605,627,629],{"href":628},"\u002Fpricing","pricing"," scales by how many you manage, not by feature.",[619,632,634],{"id":633},"can-i-connect-instagram-without-a-facebook-account","Can I connect Instagram without a Facebook account?",[601,636,637,638,642],{},"Pallyy needs your Instagram connected through a Facebook page to unlock everything Instagram's API offers. If you don't use Facebook, create a simple placeholder page, link your Instagram to it, and connect with ",[639,640,641],"strong",{},"Login with Facebook",". You never have to post to the page.",[619,644,646],{"id":645},"why-is-my-instagram-analytics-empty","Why is my Instagram analytics empty?",[601,648,649,650,653,654,656,657,665,666,668,669,672],{},"An Instagram account added with ",[639,651,652],{},"Login with Instagram"," can't access ",[605,655,95],{"href":468},", even if a Facebook page is on the set. Go to ",[639,658,659],{},[605,660,664],{"href":661,"rel":662},"https:\u002F\u002Fapp.pallyy.com\u002Fsettings\u002Fsocials",[663],"nofollow","Settings > Social Sets",", disconnect Instagram, and reconnect it choosing ",[639,667,641],{},". The same applies to ",[605,670,671],{"href":204},"collaborators"," and locations on posts.",[619,674,676],{"id":675},"can-i-add-more-than-one-facebook-page-to-a-social-set","Can I add more than one Facebook page to a social set?",[601,678,679,680,683],{},"No. Each social set holds one Facebook page. For a business with several pages or locations, create a social set per page, then use ",[639,681,682],{},"Clone to social sets"," to send the same posts to each one and tweak them per set.",[619,685,687],{"id":686},"how-do-i-track-a-whole-bunch-of-instagram-accounts","How do I track a whole bunch of Instagram accounts?",[601,689,690,691,695],{},"Create one social set per Instagram account. Agency includes 10 social sets and Scale includes 30, and ",[605,692,694],{"href":693},"\u002Ffeatures\u002Fcompetitor-tracking","competitor tracking"," covers accounts you don't own.",[614,697,699],{"id":698},"publishing-and-scheduling","Publishing and scheduling",[619,701,703],{"id":702},"how-do-i-schedule-an-instagram-story","How do I schedule an Instagram story?",[601,705,706,707,711,712,715],{},"Create a post (or drag your media onto the ",[605,708,710],{"href":709},"\u002Ffeatures\u002Fcalendar","calendar","), then in the Instagram options select ",[639,713,714],{},"Story"," from the post type dropdown. Stories auto-publish like every other format.",[619,717,719],{"id":718},"why-cant-i-select-story-or-reel-on-my-post","Why can't I select Story or Reel on my post?",[601,721,722],{},"Stories and Reels take one media item at a time. If you have several images or videos attached, the options grey out. Remove all but one and they'll enable again.",[619,724,726],{"id":725},"why-did-my-instagram-post-fail","Why did my Instagram post fail?",[601,728,729,730,735],{},"The most common cause is the location attached to the post: if Instagram doesn't recognize it as a valid place, the post fails while other channels publish fine. Remove the location and try again. The other usual suspects are an expired account connection (reconnect from ",[639,731,732],{},[605,733,664],{"href":661,"rel":734},[663],") or a media file outside the platform's specs.",[619,737,739],{"id":738},"can-i-add-a-clickable-link-to-an-instagram-or-facebook-post-or-story","Can I add a clickable link to an Instagram or Facebook post or story?",[601,741,742,743,747],{},"No. Instagram and Facebook don't allow links in posts or scheduled stories through their APIs, from any scheduling tool. That's what a ",[605,744,746],{"href":745},"\u002Ffeatures\u002Flink-in-bio","link in bio"," page is for: one link in your profile that carries all the rest.",[619,749,751],{"id":750},"can-i-add-collaborators-to-an-instagram-post","Can I add collaborators to an Instagram post?",[601,753,754,755,758],{},"Yes. When creating or editing the post, open the post options on the Instagram card and click ",[639,756,757],{},"Collaborators",", then type the full Instagram username and select the account. Your Instagram needs to be connected with Login with Facebook for this to work.",[619,760,762],{"id":761},"how-do-i-pick-the-exact-date-and-time-a-post-publishes","How do I pick the exact date and time a post publishes?",[601,764,765,766,769,770,772],{},"In the top right of the ",[605,767,768],{"href":349},"post composer"," you choose the date and time per post. Prefer not to pick times at all? ",[605,771,391],{"href":390}," on Pro and above fills preset time slots automatically.",[619,774,776],{"id":775},"can-i-tag-products-in-posts","Can I tag products in posts?",[601,778,779],{},"On Instagram, yes: open the post options on the Instagram card and choose Tag products. Facebook and Pinterest don't support product tagging through Pallyy.",[614,781,783],{"id":782},"teams-and-approvals","Teams and approvals",[619,785,787],{"id":786},"how-do-clients-approve-posts-without-a-pallyy-account","How do clients approve posts without a Pallyy account?",[601,789,790,791,794,795,798],{},"Share your calendar with them. Clients open the ",[605,792,793],{"href":428},"shared calendar"," link, view each post, and change its approval status right there, no Pallyy login needed. ",[605,796,22],{"href":797},"\u002Ffeatures\u002Fapprovals"," are included on Pro plans and above.",[619,800,802],{"id":801},"i-invited-a-teammate-but-they-cant-log-in-why","I invited a teammate but they can't log in. Why?",[601,804,805,806,813,814,817],{},"Two things to check. First, your teammate needs their own Pallyy account using the exact email you invited (a free account is fine). Second, the team needs social sets added to it: go to ",[639,807,808],{},[605,809,812],{"href":810,"rel":811},"https:\u002F\u002Fapp.pallyy.com\u002Fsettings\u002Fteams",[663],"Settings > Teams",", open the team, click ",[639,815,816],{},"Add social sets",", and pick the sets they should see.",[614,819,821],{"id":820},"billing-and-your-account","Billing and your account",[619,823,825],{"id":824},"how-do-i-cancel-my-subscription","How do I cancel my subscription?",[601,827,828,829,836,837,840,841,844,845,848],{},"Go to ",[639,830,831],{},[605,832,835],{"href":833,"rel":834},"https:\u002F\u002Fapp.pallyy.com\u002Fsettings\u002Fsubscription",[663],"Settings > Subscription"," and click ",[639,838,839],{},"Cancel",". Your plan stays active until the end of the billing period you've paid for. The details, including money back, are in ",[605,842,843],{"href":284},"manage your billing"," and ",[605,846,847],{"href":395},"refunds",".",[619,850,852],{"id":851},"i-removed-a-social-set-but-im-still-being-charged-for-it","I removed a social set but I'm still being charged for it",[601,854,855,856,862,863,866,867,869],{},"Deleting the accounts doesn't remove the add-on. On your ",[639,857,858],{},[605,859,861],{"href":833,"rel":860},[663],"subscription page",", decrease ",[639,864,865],{},"Extra Social Sets"," by one and click update. If you think you've been charged since, email ",[605,868,611],{"href":610}," and we'll check the credit.",[619,871,873],{"id":872},"why-cant-i-upload-videos","Why can't I upload videos?",[601,875,876,877,879,880,883],{},"Video publishing starts on ",[605,878,334],{"href":333},". The Free plan publishes images only. 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To change the email on your account, head to ",[639,918,919],{},[605,920,923],{"href":921,"rel":922},"https:\u002F\u002Fapp.pallyy.com\u002Fsettings\u002Faccount\u002Fedit",[663],"Settings > Account",[619,925,927],{"id":926},"how-do-i-delete-my-account","How do I delete my account?",[601,929,828,930,937],{},[639,931,932],{},[605,933,936],{"href":934,"rel":935},"https:\u002F\u002Fapp.pallyy.com\u002Fsettings\u002Faccount\u002Fdelete",[663],"Settings > Account > Delete",", type DELETE, and confirm. 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