Refunds

Pallyy reviews every refund request case by case, and if a charge clearly shouldn't have happened, we make it right. Charged when you didn't mean to be? It happens, and we're not in the business of holding your money hostage. Here's how refunds work at Pallyy.

Our approach

Pallyy refund requests are read and handled by a real person, not an automated policy wall. Each one is reviewed case by case, and if a charge clearly shouldn't have happened, we make it right. In most cases that means refunding your most recent payment.

When refunds usually apply

The most common situations Pallyy refunds:

• Accidental renewals. Your subscription renewed and you didn't mean it to.
• Forgot to cancel. You stopped using Pallyy but the subscription kept going.
• Charged after cancelling. Something went wrong and you were billed anyway.
• Billing mistakes. The wrong card was charged, or the amount doesn't look right.

Cancelling mid-cycle and wondering about the unused time? Get in touch. Pro-rata refunds for the remainder of a billing period are handled case by case.

Annual subscriptions

Annual Pallyy plans are billed once for the year at a discount, so we don't usually refund them in full. If you cancel partway through an annual plan, contact us anyway. A partial refund is often possible, and we'd rather find something fair than leave you stuck.

How to request a refund

1. If you're done with Pallyy, cancel first in Settings > Subscription > Cancel so nothing renews again. Cancelling and refunds are covered in more detail in manage your billing.
2. Email hey@pallyy.com from the email on your Pallyy account, or message us from the in-app chat.
3. Mention the charge you're asking about, the date and amount is plenty.

Refunds go back to the payment method you paid with. Once processed, your bank can take a few business days to show it.

Frequently asked questions

Do I keep access after a refund?

No. When a Pallyy payment is refunded, the subscription it paid for is cancelled along with it. If you'd rather keep access until the end of the billing period, cancel without a refund and your plan stays active until the period ends.

Can I be charged during a free trial?

No. Free trials don't require a credit card, so there's nothing to charge when a trial ends.

How long does a refund take?

Pallyy processes refunds quickly, usually as soon as we've read your message. After that it depends on your bank, which typically takes a few business days to show the money back on your card.