WhatsApp

WhatsApp is Meta's messaging app, used by over two billion people for private chats, groups, calls, and increasingly business communication.


While not a feed-based social network, WhatsApp matters to marketers through its business products: WhatsApp Business for small companies and the WhatsApp Business API for programmatic messaging at scale.

In many markets, WhatsApp is the primary channel customers use to contact businesses, making it closer to a storefront than a chat app.

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