The Best Social Media Inbox Tools for 2023

We've compiled a list of the best social media inbox tools that help you manage all your social mentions, messages and comments from a single place.

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Alexandra Ceambur
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  1. The 5 Best Social Media Inbox Tools
  2. Pallyy
  3. NapoleonCat 
  4. Agorapulse
  5. Hootsuite
  6. eClincher

Social media management has become an integral part of any business. But having a 24-hour social media presence can be challenging and overwhelming. Luckily, there are some great tools and websites that can help you manage your social media inbox more efficiently with automated replies.

We've compiled a list of the best social media inbox tools that help you manage all your social mentions, messages and comments from a single place.

The 5 Best Social Media Inbox Tools


Pallyy is a social media management tool for marketing agencies and teams who want to manage multiple clients in one place. Pallyy's social media inbox feature allows you to manage, automate and reply to all of your comments, DM's, @mentions and reviews more efficiently. 

Pallyy social media inbox feature

Pallyy's inbox features:

  • Manage & reply to all of your comments, reviews, mentions and DMs across all social platforms
  • Automated replies 
  • Inbox messages labels
  • Inbox filters and sorting  
  • Create folders
  • Bulk actions
  • Team assignments

Price: FREE plan for up to 10 posts, or from $15/mo. for 1 set of social profiles and 1 user, 14-day free trial available

*You need a Pallyy Pro plan to access the inbox feature.


NapoleonCat is a social media engagement tool designed to support customer service teams and help them view and manage all comments, messages, mentions and reviews from a central dashboard.

NapoleonCat social media inbox for customer service

NapoleonCat's inbox features:

  • Keep track of all inquiries from social media
  • Conversation history
  • Automated replies
  • Hide, or delete comments
  • Inbox filters and tags
  • Team assignments
  • Monitor reviews and Q&As 

Price: $31/mo for 3 social profiles and 1 user, 14-day free trial available


Agorapulse is an all-in-one social media publishing and inbox management tool that can help you stay organized, track comments and save time with auto-replies.

Agorapulse social inbox feature

Agorapulse's inbox features:

  • Inbox filters
  • Saved replies
  • One-click translations
  • Team assignments
  • Facebook & Instagram ads comments
  • Add labels to users
  • Team notes

Price: Free plan (10 social media posts and inbox up to 1000 messages), or from $59/mo. for 10 social profiles and 5,000 messages/mo.


Hootsuite is a popular social media management and listening tool with an in-built social inbox feature. You can monitor brand mentions, respond to messages across profiles and share items with your team in one place. 

Hootsuite social inbox feature

Hootsuite's inbox features:

  • Track and respond to messages across all platforms
  • Monitor brand mentions 
  • Assign team members
  • Bulk actions
  • Saved replies
  • Chatbots
  • Integration with CMS
  • Dashboard organized into multiple streams

Pricing: Free plan for up to 2 social profiles, or from $49/mo. for 10 social profiles with inbox management feature, 30-day free trial available


eClincher is a marketing toolkit used by many startups and small businesses who don't want to delegate their social media inbox management to an agency. The social inbox is simple enough to help you manage social interactions and engage with your followers from a single dashboard.

eClincher smart inbox feature

eClincher inbox features:

  • Manage and respond to customer messages across all social media profiles 
  • Search, filter and add tags to messages
  • Customized inbox with notifications
  • Highlight the most important messages at the top
  • Listening and monitoring 
  • Best for single-brand management

Price: from $65/mo. for 10 social profiles and 1 user. Free trial available.

*Note: This is not the best option for teams and agencies.

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